Refund & Cancellation Policy

Last updated: September 2026

1. Digital Product Nature

Bilra sells prepaid "scan credits" — a digital, usage-based product delivered instantly to your account upon successful payment. Because credits are digital and consumed on use, purchases are generally non-refundable once credits have been used.

2. Eligible Refunds

We will provide a refund in the following cases:

• Payment charged but credits not delivered: If your payment succeeded but credits were not added to your account due to a technical error, contact us within 7 days for a full refund or credit delivery.
• Duplicate charge: If you were charged more than once for the same purchase, the extra charge will be fully refunded.
• Unused credits (within 7 days): If you purchased a credit pack and have not used any credits from it, you may request a refund within 7 days of purchase.

3. Non-Refundable

• Credits that have already been used (consumed for scans).
• Requests made more than 7 days after purchase (except undelivered credits).

4. How to Request a Refund

Email ahamedshabik966@gmail.com with your account email, transaction ID, and reason. We respond within 2 business days.

5. Refund Processing Time

Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank or card issuer.

6. Cancellation

One-time credit purchases cannot be cancelled after credits are delivered. For any subscription plans (if offered), you may cancel anytime; cancellation stops future renewals but does not refund the current period.

7. Contact

Email: ahamedshabik966@gmail.com